We are thrilled to let you all know that the inventory for Round One Pre-order Items arrived at our warehouse🎉. Orders will start shipping out today (October 20th) through Monday, and depending on where you are located, delivery will be 1-5 business days.

Please keep an eye on your inbox for an email with your tracking info, and reach out to us if you are still waiting to receive your tracking by the end of Monday.

Thank you again to all of you for your patience, kindness and understanding. We are glad the wait is over and hope you love your puzzles and the surprises waiting for you on the flip side.

If you have any questions or concerns, we are here to help. Please feel free to reach out at any time.

Thanks again. We appreciate you all so much! 😊

AUSTRALIA: All Round One Pre-Order items were delivered in August.

USA: We were informed last night that the random customs inspection [as mentioned in our October 6th update] has been successfully completed. The inventory is now scheduled to arrive at our warehouse next week.

Given this update, we are expecting to begin shipping orders by the end of next week. We will send out another email when we have started this process to confirm with you all when you can expect your order.

As mentioned, we will expedite all Round One Pre-Orders so that you receive your order within 1-5 business days from the day it leaves our warehouse.

We want to thank you all for your incredible patience and understanding throughout all of this. We appreciate you hanging in there with us. We are almost there!

Please keep an eye on your inbox next week for our final delivery update, and in the meantime, if you have any questions or concerns, please reach out.

Demi & Melissa 😊

AUSTRALIA: All Round One Pre-Order items were delivered in August.

USA: We allowed extra time for contingencies when we originally released these items for pre-order, which is why we gave a general timeframe of August/September for delivery. However, due to two unforeseen events, the shipment has been delayed and is now due for delivery this month (October).

The following is an overview of the reasons for the delay with this shipment.

Delay At Port

This past week, we have been investigating with our freight company as to why this shipment has been delayed for so long. Last night, we were informed that the vessel carrying this shipment was delayed for two weeks from docking at the USA port at the beginning of September. The reason for this delay is due to the low water levels at the Panama Canal that have caused a traffic jam (of vessels) to the route that connects the Atlantic and Pacific Oceans.

You can read more about the Panama Canal here.

September 25th: Random Customs Inspection Notification

As mentioned in the email we sent on September 26th, once our vessel successfully docked at the USA port, we were then informed that our shipping container was selected for a random customs inspection. We were told that this typically takes 4-5 business days, however, with the backlog of vessels due to the Panama Canal water levels, this timeframe has unfortunately been extended.

We are still expecting to have these orders delivered this month (October). However, we will update you if this changes and keep you in the loop when we have an update from customs regarding the inspection.

We will continue to update you all via email and on this page as we are updated. (If you did not receive our September 26th email – and it isn’t hiding in your spam/junk folder, please email us so we can confirm your email address).

What is the plan from here?

Once the inventory arrives at our New Jersey Warehouse, we will expedite all Round One Pre-Orders. Delivery should take between 1-5 business days (depending on your location from New Jersey), once orders leave the warehouse.

Tracking info will be emailed once your order has been booked/picked up by the courier.

What are my options?

We understand and share how incredibly frustrating this has been. If you are unable to keep your order, we can issue you a refund or exchange for another Flipsi product that we have in stock. Please reach out with your order number via our contact page or email us at admin@flipsipuzzles.com.

We are here to help in any way we can, so please do not hesitate to email us with any questions or concerns.

Thank you for being a valued Flipsi customer, we appreciate your patience.