Every Flipsi puzzle goes through quality control before it leaves the warehouse, so a missing piece is rare. If one slips past us, email us with three things and we'll send the replacement piece to you, free.
What to include
- Your order number.
- A clear photo of your completed puzzle. This is how we work out exactly which piece you need.
- Your current address.
That's it. Send the three to admin@flipsipuzzles.com and we'll take care of the rest.
Before you write: it's worth one look under the couch, between the cushions, and wherever your cat or dog hides treasure. Pieces travel further than you'd think.
If anything else isn't right, tell us. We're here to help.
Demi & Melissa · founders